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| Email Address | Branch Offices | Exchange Contact Numbers |
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| Customer Support |
- For all Queries related to Systems,
Software, Internet connectivity, Trader Work Station,
Member Administrator, Market Operations etc, except
specific queries pertaining to other functional departments.
Direct Line: 022-6649 4040 (to enable quick
response to members)
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| Technical Helpdesk |
- Specific queries related to VSAT and
Leased Line connectivity only.
Tel no.: 022-6649 4000 Extension: 4061 / 4062 / 4174
Fax no. 022 - 6649 7098 (Password Reset of SSL VPN)
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| Trading |
- User turnover limits, reset password,
square off of open position, trades, price circuit
filters, due date rates and other trading related
matters.
Tel no.: 022-6649 4000 Extension: 4054 / 4055 / 4056
Fax no. 022-6649 4152
Direct Line: 022 - 6649 4052 (to enable quick
response to members)
- Specific queries related to creation,
activation, cancellation and mapping of Member and
User IDs.
Tel No: 022-6649 4000 Extension: 4076 / 4004
Fax No: 022-6649 4030
- Specific queries related to due date
rates (DDR), Spot and Parity prices.
Tel No: 022-6649 4000 Extension: 4006 / 4007 / 4008
/ 4139
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| Clearing and Settlement: |
- Specific queries related to Member level margin (additional or release), pay-in and pay-out of funds, obligation report and other Clearing and Settlement related matters.
Tel no.: 022-6649 4000 Extension: 4069 / 4071 /4108 / 4099 / 4100 / 4101
Fax no. 022-6649 4153
Direct Line: 022 – 6649 4099 (to enable quick response to members)
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| Delivery: |
- Specific queries related delivery allocation, penalties relating to delivery, intentions for delivery, delivery charges and procedures.
Tel no.: 022-6649 4000 Extension: 4109 / 4110 / 4111 / 4112 / 4113 / 4116 / 4037 / 4080
Fax no. 022-6649 4114
Direct Line: 022 – 6649 4111 (to enable quick response to members)
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| Accounts: |
- Specific queries related to transaction fee, insurance, user ID charges, VSAT charges and annual fee.
Tel no.: 022-6773 4100 Extension: 6186 / 6288 / 6193 / 6130 / 6200
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| Membership & Compliance: |
- Specific queries related to membership documentation, fees & deposit structure and any change in shareholding pattern, DPG (Dominant Promoter Group), name, constitution or address related queries.
Tel no.: 022-6709 9300 Extension: 9334 / 9552 / 9395 / 9154
Fax no. 022-6709 9044
- Specific queries related to annual returns, annual compliance report, inspection, client registration, contract notes, etc.
Tel no.: 022-6709 9300 Extension: 9554 / 9583 / 9320 / 9392 / 9337
Fax no. 022-6709 9044
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| Research & Planning: |
- Specific queries and suggestions on contract specifications and product related information.
Tel no.: 022-6709 9300 Extension: 9344 / 9340 / 9315 / 9345 / 9341
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| Economic Analysis & Publications: |
- Market data, Publications, Website content, etc.
Tel no.: 022-6709 9300 Extension: 9342 / 9393 / 9231
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| Training: |
- Specific queries related to enrolment in MCX Certified Commodity Professional Program, Diploma in Commodity Trading and Commodity Industry Management Program & other programmes.
Tel no.: 022-6649 7000 Extension: 7107 / 7112 / 7121
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| Arbitration: |
- Specific queries related to arbitration
Tel no.: 022-6715 2000 Extension: 5146
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| Investor Grievance: |
- Specific queries related to Investor Grievance
Tel no.: 022-6715 2000 Extension: 5145
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