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| Departments |
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| Department |
Phone
No. |
Fax
No. |
| Customer Support |
022 - 6649 4040 |
022 - 6726 9551 |
| Membership |
022 - 6649 4080 |
022 - 6726 9566 |
| Compliance |
022 - 6649 4090 |
022 - 6726 9567 |
| Trading
|
022 - 6649
4141 |
022 - 6726 9556 / 022
- 6726 9557 |
| Clearing & Settlement
|
022 - 6649 4100 |
022 - 6726 9558 / 66494153 |
| Delivery |
022 - 6649 4111 |
022 - 6649 4114 / 6726
9561 |
| Technology |
022 - 6649 4060 |
022 - 6726 9560 |
| Accounts |
022 - 6649 4022 |
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| Business Development |
022 - 6649 4010 |
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| Arbitration & IG |
022 - 6649 4070 |
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| Training |
022 -
6649 4088 |
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Customer
Support |
|
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Direct Line: 022-6649 4040 (to
enable quick response to members)
Tel No: 022-6649 4000 & Option 0,
022-6731 8888 & Option 0
Fax no. 67269551
For all Queries related to Systems,
Software, Internet connectivity, Trader
Work Station, Member Administrator,
Market Operations etc, except specific
queries pertaining to other functional
departments. |
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Membership
& Compliance |
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| Membership |
Direct Line.: 022- 66494080 (to enable
quick response to members)
Tel no.: 022-6731 8888, 022-66494000
& Option 5.
Fax no.: 022-6726 9566
- Specific queries related to membership
documentation, annual returns, fees
& deposit structure and any change
in shareholding pattern, DPG (Dominant
Promoter Group), name, constitution
or address related queries.
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| Compliance
|
Direct
Line.: 022- 66494090 (to enable quick
response to members)
Tel no.: 022-6731 8888, 022-6649 4000
& Option 6.
Fax no. : 022-6726 9567
- Specific queries related to annual
compliance report, inspection, client
registration, contract notes, etc.
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Trading |
|
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Direct Line: 022 - 6649 4141(to enable
quick response to members)
Tel no.: 022-6731 8888, 022-66494000
& Option 1.
Fax No: 022-67269556 / 022-6726 9557
- Setting user turnover limits,
reset password, square off of open
position, Pro Trading Related, Resetting
Max Single Transaction Value, Cancellation
of Orders.
- Specific queries related to creation,
activation, Modification, cancellation
and IP mapping of Member and User
IDs.
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Clearing
and Settlement |
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Direct Line: 022 – 6649 4100 (to
enable quick response to members)
Tel no.: 022-6731 8888, 022-66494000
& Option 2
Fax no: 022-6726 9558
- Specific queries related to Member
level margin (additional or release),
pay-in and pay-out of funds, obligation
report and other Clearing and Settlement
related matters.
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Delivery |
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Direct
Line: 022 – 6649 4111 (to enable
quick response to members)
Tel no.: 022-6731 8888, 022-66494000
& Option 3.
Fax no: 022-6726 9561
- Specific queries related to Commodity
Delivery Procedure, Submission of
Delivery Intentions, Delivery Marking,
Commodity Pay in / Pay out, Auctions,
Closeout, Penalties and Charges,
Invoice facilitation, Tender Notice,
Tender Period / Delivery Period
margins and Exemptions, Demat /
Remat / Revalidation related activities.
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Technical
Helpdesk |
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Direct
Line: 022 - 6649 4060 (to enable quick
response to members)
Tel no.: 022-6731 8888 & Option
4
Fax no. 022 - 67269560 (Password Reset
of SSL VPN)
- For Queries related to VSAT and
Leased Line connectivity, SSL VPN
/ RSA password reset, Router configuration.
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Business
Development |
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Direct
Line.: 022 - 6649 4010 (to enable quick
response to members)
Tel no.: 022-6731 8888 & Option
7
For Queries related to business development.
Tel no.: 022-6731 8888 & Option
0
Specific queries related to product
knowledge. |
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Accounts |
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Direct
Line: 022 - 6649 4022 (to enable quick
response to members)
Tel no.: 022-6731 8888, 022-6649 4000
& Option 9
Specific queries related to transaction
fee, insurance, user ID charges, VSAT
charges and annual fee. |
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Research
& Planning |
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Tel
no.: 022-6731 8888 & Option 0.
Specific queries and suggestions on
contract specifications and product
related information, website contents. |
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Economic
Analysis & Publications |
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Tel
no.: 022-6731 8888 & Option 0.
Market data, Publications etc. |
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Arbitration
& Investor Grievance |
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Direct
Line: 022 - 6649 4070 (to enable quick
response to members)
Tel no.: 022-6731 8888 & Option
0.
Specific queries related to arbitration
& investor grievance |
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Training |
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Direct Line: 022 - 6649 4088 (to enable
quick response to members)
Tel no.: 022-6731 8888 & Option
8.
Specific queries related to enrolment
in MCX Certified Commodity Professional
Program, Diploma in Commodity Trading
and Commodity Industry Management Program
& other programmes. |
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Top 
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For Latest commodity futures prices, SMS “MCX
<space> <Commodity
Name>“ to 58888 |
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