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| Nature Of Complaints |
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| Exchange provides
assistance in case of the following: |
- Complaints which fall within the purview of
the Exchange
- Complaints relating to trades that are executed
on the Exchange Platform
- Complaints pertaining to commodity futures
traded on the Exchange platform
- Complaints in cases where no settlement could
be reached between the trading member and the
complainant for settlement of claims
- Complaints in cases where the member has surrendered
his membership and the complainant has approached
the Exchange before expiry of the time mentioned
in the public notice
- Complaints against trading members on account
of the following :
- Non- receipt of documents viz member client
agreement, contract notes, settlement of
accounts, order trade log etc.
- Non- refund of margin money
- Trades executed without adequate margins
- Delay /non – receipt of funds
- Squaring up of positions without consent
- Unauthorized transaction in the account
- Unauthorized transfer of funds from commodities
account to other accounts
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For Latest commodity futures prices, SMS “MCX
<space> <Commodity
Name>“ to 58888 |
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