Exchange provides
assistance in case of the following:
Complaints which fall within the purview of
the Exchange
Complaints relating to trades that are executed
on the Exchange Platform
Complaints pertaining to commodity futures
traded on the Exchange platform
Complaints in cases where no settlement could
be reached between the trading member and the
complainant for settlement of claims
Complaints in cases where the member has surrendered
his membership and the complainant has approached
the Exchange before expiry of the time mentioned
in the public notice
Complaints against trading members on account
of the following :
Non- receipt of documents viz member client
agreement, contract notes, settlement of
accounts, order trade log etc.
Non- refund of margin money
Trades executed without adequate margins
Delay /non – receipt of funds
Squaring up of positions without consent
Unauthorized transaction in the account
Unauthorized transfer of funds from commodities
account to other accounts
For Latest commodity futures prices, SMS “MCX
<space> <Commodity
Name>“ to 58888
