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Redressal of Investor Grievances
 
Investors can approach the Exchange at the Investors Grievance Division (IGD) of legal department for the redressal of their grievance/s. Exchange has a mechanism of resolving disputes by co-ordinating with the member and the complainant.
 
Any investor or intermediary who has any complaint can lodge/register a complaint with the Exchange in IGD in the prescribed “Client Complaint form (CCF)”.
 
On receipt of complaint in the prescribed format, Exchange initially tries to resolve the complaint by following up with the member and the complainant. Exchange even accords appropriate counseling to the parties in dispute for the redessal of the complainant through mutual settlement process. Complaints are ordinarily resolved within a period of sixty (60) days. If the complaint remains unresolved, it is referred to Arbitration.
 
For filing any complaints/grievances against Member of the Exchange, investors may mail to grievance@mcxindia.com
 
 
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