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| Rights of a Client |
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- You are
entitled to receive funds
towards your pay out within
48 hours. In case of any disputes
with the Member regarding
the trades done on the Exchange
platform and/ or pertaining
to non-receipt of payments
due from the Member, the Client
could contact the Exchange
for suitable redressal as
per Bye laws of the Exchange
including use of mediation/Arbitration
mechanisms of the Exchange.
The Clients would be required
to produce copies of the agreements
(KYC, Member-Client Agreement
& Risk Disclosure Agreement,
etc.) entered into by them
with their Member and copies
of the contract notes, bills,
proof of payment(s)/ deliveries
made to the Member pertaining
to the period of dispute and
statement of accounts duly
issued by the Member etc.,
for obtaining relief through
the process of Arbitration.
Hence, Clients are advised
to obtain copies of these
from Member(s) and keep such
copies with them. Further,
all copies of all correspondence
to and from Member(s) may
be preserved for producing
them to the Arbitrators, if
required.
- All rights
as per the Rules, Bye Laws
and Regulations of the Exchange
are available to a Client
in respect of all transactions
traded on the Exchange and
for which the Clients have
a contact note duly issued
by the Member.
- In case
of any disputes in respect
of the trades on the Exchange
or in the contract notes/
monthly statements or any
complaint against the Member,
take up the issue with Member
directly. In case of nonresolution/
grievances, file written complaint
against the Member with the
Exchange within 6 months from
the date of cause of action.
The Client Complaint
Form is available
on the MCX official website
in the following link - http://www.mcxindia.com/investorrelations/Grievances/client_ccf.htm
- Contact
FMC (website:
www.fmc.gov.in) or MCX
(website:
www.mcxindia.com,
e-mail: grievance@mcxindia.com)
in case of any complaint.
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For Latest commodity futures prices, SMS “MCX
<space> <Commodity
Name>“ to 58888 |
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