Department Contacts

By Telephone No.
By Email Address
Department Name Phone No. Fax No.
Customer Support 022 - 6649 4040 022 - 6726 9551
Membership 022 - 6649 4080 022 - 6726 9566
Compliance 022 - 6649 4090 022 - 6726 9567
Trading 022 - 6649 4141 022 - 6726 9556 / 022 - 6726 9557
Clearing & Settlement 022 - 6649 4100 022 - 6726 9558
Delivery 022 - 6649 4111 022 - 6649 4114 / 6726 9561
Warehousing & Logistics 022 - 6649 4000 022 - 6731 9354
Technology 022 - 6649 4060 022 - 6726 9560
Accounts 022 - 6649 4022 --
Business Development 022 - 6649 4010 022 - 6649 4151
IG & Arbitration 022 - 6649 4070 022 - 6649 4151
Training 022 - 6731 8888 022 - 6649 4151
Department Name Emails
Customer Support customersupport@mcxindia.com
Membership membership@mcxindia.com
Trading & Surveillance trading@mcxindia.com
Clearing & Settlement c&s@mcxindia.com
Delivery delivery@mcxindia.com
Warehousing & Logistics mcxwhl@mcxindia.com
Spot mcxspot@mcxindia.com
Education & Training certification@mcxindia.com
Compliance compliance@mcxindia.com
Career mcx-hr@mcxindia.com
About Us info@mcxindia.com
Investor Relations ir@mcxindia.com
Investor Grievance grievance@mcxindia.com
Arbitration arbitration@mcxindia.com
Products customersupport@mcxindia.com
Technical Helpdesk techdesk@mcxindia.com
CTCL ctcl@mcxindia.com
Datafeed datafeed@mcxindia.com
Faqs customersupport@mcxindia.com
Media communications@mcxindia.com
Forms & Formats customersupport@mcxindia.com
Circulars customersupport@mcxindia.com

Direct Line: 022-6649 4040 (to enable quick response to members)

Tel No: 022-6649 4000 & Option 0, 022-6731 8888 & Option 0
Fax no. 67269551

  • For all Queries related to Systems, Software, Internet connectivity, Trader Work Station, Member Administrator, Market Operations etc, except specific queries pertaining to other functional departments.

Direct Line.: 022- 66494080/90 (to enable quick response to members)

Tel no.: 022-6731 8888, 022-66494000 & Option 5 and 6.
Fax no.: 022-6726 9566

  • Specific queries related to membership documentation, authorised persons documentation, annual returns, fees & deposit structure and any change in shareholding pattern, DPG (Dominant Promoter Group), name, constitution or address related queries.

Direct Line: 022 - 6649 4141(to enable quick response to members)

Tel no.: 022-6731 8888, 022-66494000 & Option 1.
Fax No: 022-67269556 / 022-6726 9557

  • Setting user turnover limits, reset password, square off of open position, Pro Trading Related, Resetting Max Single Transaction Value, Cancellation of Orders.
  • Specific queries related to creation, activation, Modification, cancellation and IP mapping of Member and User IDs.

Direct Line: 022 – 6649 4100 (to enable quick response to members)

Tel no.: 022-6731 8888, 022-66494000 & Option 2.
Fax no: 022-6726 9558

  • Specific queries related to Member level margin (additional or release), pay-in and pay-out of funds, obligation report and other Clearing and Settlement related matters.

Direct Line: 022 – 6649 4111 (to enable quick response to members)

Tel no.: 022-6731 8888, 022-66494000 & Option 3.
Fax no: 022-6726 9561

  • Specific queries related to Commodity Delivery Procedure, Submission of Delivery Intentions, Delivery Marking, Commodity Pay in / Pay out, Auctions, Closeout, Penalties and Charges, Invoice facilitation, Tender Notice, Tender Period / Delivery Period margins and Exemptions, Demat / Remat / Revalidation related activities.

Direct Line: 022 – 6731 9312/9314/9334 (to enable quick response to members)

Tel no.: 022-66494000, 022-6731 8888
Fax no: 022- 67319354

  • Specific queries related to Commodity Deposit, Revalidation, Withdrawal, Empanelment of Warehouse Service Provider, Warehouse & Vault Details, Warehouse & Vault Charges, Quality Assessment related activities.

Direct Line: 022 - 6649 4060 (to enable quick response to members)

Tel no.: 022-6731 8888 & Option 4
Fax no. 022 - 67269560 (Password Reset of SSL VPN)

  • For Queries related to VSAT and Leased Line connectivity, SSL VPN / RSA password reset, Router configuration.

Direct Line.: 022 - 6649 4010 (to enable quick response to members)

Tel no.: 022-6731 8888 & Option 7

  • For Queries related to business development.

Tel no.: 022-6731 8888 & Option 0

  • Specific queries related to product knowledge.

Direct Line: 022 - 6649 4022 (to enable quick response to members)

Tel no.: 022-6731 8888, 022-6649 4000 & Option 9

  • Specific queries related to transaction fee, insurance, user ID charges, VSAT charges and annual fee.

Tel no.: 022-6731 8888 & Option 0.

  • Specific queries and suggestions on contract specifications and product related information, website contents.

Tel no.: 022-6731 8888 & Option 0.

  • Market data, Publications etc.

Direct Line: 022 - 6649 4070 (to enable quick response to members)

Tel no.: 022-6731 8888 & Option 0.

  • Specific queries related to arbitration & investor grievance.

Direct Line: 022-6731 8888 (to enable quick response to members)

Tel no.: 022-6731 8888 & Option 8.

  • Specific queries related to enrolment in MCX Certified Commodity Professional (MCCP) programme.

1,19,941 Crore

Highest Daily Turnover of MCX since inception

​90.​37%

Market Share in ​FY 2016-17

49,791

Authorised Person (as on March 31st 2017)

Annual Report 2015-16

Factsheet